You can return applicable products on plugcomputers.in if they are physically damaged, have missing parts or accessories, are defective, or different from their description on the product detail page. Returns are processed free of cost.
To be eligible for a return, it must be determined that the product was not damaged by you while in your possession. Returns are only accepted for damaged, defective, or different items, not for personal preference or no longer needing the product.
If any brand or warranty labels are tampered with, the return will not be processed. You must return the product in its original condition, including original accessories, packaging, and tags, for a successful return pick-up. If any items shipped with the box are missing, the return will be canceled.
For damaged, defective, or different goods, you must report the issue within 48 hours of delivery (within 5 days for big home appliances). No complaints will be entertained after this timeframe.
If your return request is approved, you need to return the product to the seller in its original condition, including labels, tags, and warranty cards (if applicable).
Please note that returns are not allowed for reasons such as not liking the color or product. It is recommended to watch product reviews on YouTube to make informed decisions.
Certain products labeled as “non-returnable” cannot be returned.
If you receive a non-returnable product in a damaged or defective condition, you can contact plugcomputers.in within 10 days of delivery. It is recommended to record the unboxing process as proof.
Specific return policies apply to different categories of products, such as mobile phones, tablets, electronics, appliances, office supplies, toys, etc. Replacement or refund options are available based on the circumstances and stock availability.
For example:
Mobile phones, tablets, and e-readers: You can get a refund within 7 days if you receive a different or damaged item.
Software, video games, movies, and licenses: These items are non-returnable due to their digital nature.
Gaming consoles: You can get a free replacement within 7 days if the item is damaged, defective, or different.
Computers, laptops, desktops, servers: You can get a free replacement within 7 days if the item is defective or different. Damaged devices must be reported within 48 hours.
Power banks, headsets, data cables, travel chargers, and adapters: You can get a replacement only in case of a faulty, damaged, or different product.
Similar policies apply to other categories like kitchen appliances, office supplies, personal care appliances, automotive products, etc. Non-returnable items are specified for each category.
For items eligible for replacement, if the exact same product is not available from the seller, a refund will be issued instead.
If you encounter any issues with your appliances, a technician visit may be scheduled, and a resolution will be provided based on their evaluation report.
In summary, plugcomputers.in allows returns for damaged, defective, or different items within specific timeframes depending on the category. The original condition, packaging, and accessories must be maintained. Non-returnable items and specific return procedures are outlined for each category.
Need help?
Contact us for questions related to refunds and returns at support@plugcomputers.in
